Panacea Massage & Spa

A Regal Spa Experience for your Valentine

Panacea Massage & Spa offers relaxation, well-being & beauty treatments in a distinctive setting. Ask about our specials.

Introductory massages & facials start at $59.

 

Hours of Operation: 

Monday-Saturday: 9 am to 8 pm

Sunday: 9 am to 6 pm

 

The Customer Knows Best

You are the center of our world.
You determine our strategy, business practices, services, personnel policies (hiring, retention, education), techniques, scheduling, facilities, equipment - every single aspect of our operation.
We are constantly listening for your stated & unstated needs, desires and preferences.
Kindly provide us feedback - it will be acted upon promptly.
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How are we different?

Nurturing relationships with our customers and people, bringing the best in technology to offer a simple, elegant and trust-worthy offering is what makes us unique. The details are presented below.

Relationships

  • Understand customers and help them understand what we have to offer
  • Invest in long term relationships
  • Identify customer needs and stay engaged
  • Provide customers easy access to relevant offerings
  • Clearly communicate
  • Deliver on time and as promised
  • Constantly gather feedback on service delivery and identify opportunities for improvement
  • Promptly follow-up on complaints, concerns and suggestions
  • Be honest and generous

People

  • Recruit right
  • Train employees on roles & expectations
  • Develop skills
  • Leverage customer feedback to improve
  • Review & appraise performance frequently
  • Tune Training & Development plans to suit customer needs
  • Inculcate "Customer First" work ethic
  • Keep people up-to-date with industry trends and related services
  • Help people relate their work to our larger goal of a healthy and fit world
  • Focus on joie de vivre of our people & motivate them to do that for our customers

Process & Technology

  • Harness the latest in technology for equipment, facilities, IT infrastructure and in anything that improves our customers' experience
  • Instill a robust process that ensures a consistently high-quality experience, session after session
  • Believe in and practice continuous improvement
  • New services or changes to existing ones should have a clear rationale that aligns with customer needs
  • Study impact of objectives on service delivery

Please let us know how we're doing and how we can be better. 

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