The Customer Knows Best
You are the center of our world.
You determine our strategy, business practices, services, personnel policies (hiring, retention, education), techniques, scheduling, facilities, equipment - every single aspect of our operation.
We are constantly listening for your stated & unstated needs, desires and preferences.
Kindly provide us feedback - it will be acted upon promptly.
How are we different?
Nurturing relationships with our customers and people, bringing the best in technology to offer a simple, elegant and trust-worthy offering is what makes us unique. The details are presented below.
- Understand customers and help them understand what we have to offer
- Invest in long term relationships
- Identify customer needs and stay engaged
- Provide customers easy access to relevant offerings
- Clearly communicate
- Deliver on time and as promised
- Constantly gather feedback on service delivery and identify opportunities for improvement
- Promptly follow-up on complaints, concerns and suggestions
- Be honest and generous
- Recruit right
- Train employees on roles & expectations
- Develop skills
- Leverage customer feedback to improve
- Review & appraise performance frequently
- Tune Training & Development plans to suit customer needs
- Inculcate "Customer First" work ethic
- Keep people up-to-date with industry trends and related services
- Help people relate their work to our larger goal of a healthy and fit world
- Focus on joie de vivre of our people & motivate them to do that for our customers
Process & Technology
- Harness the latest in technology for equipment, facilities, IT infrastructure and in anything that improves our customers' experience
- Instill a robust process that ensures a consistently high-quality experience, session after session
- Believe in and practice continuous improvement
- New services or changes to existing ones should have a clear rationale that aligns with customer needs
- Study impact of objectives on service delivery
Please let us know how we're doing and how we can be better.